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The environment is operating efficiently at a strong health score. A critical vendor renewal risk, two systems below threshold, and three overdue policy reviews need attention.

Tech Health Score

83 / 100

Composite index

Open Risk Items

+2 vs last week

3 critical, 11 moderate

System Uptime

99.2%

-0.1%

Across all environments

Vendor Renewals Due

Within 30 days

Tech Health Scoreboard

Workload Mix

Live Activity Feed

Data quality alert triggered

CRM integration feed drift detected

10:42am

VPN issue resolved

Ticket #4821 closed for Chicago user

9:15am

Schema update approved

Change request #114 cleared for deployment

Yesterday

Vendor added

DataBridge Analytics entered registry

Yesterday

Upcoming Deadlines

DataBridge Analytics contract

Renewal not yet approved

23 days

Blackbaud license review

Benchmarking due

18 days

Data retention policy review

Governance requirement

Overdue

Staff access review

Privileged roles still being validated

5 days

Multi-Location Tech Status

Location	Status	Open Tickets	Last Incident	IT Coverage
HQ - New York	Operational	4	12 days ago	Full
Northeast Region	Operational	7	3 days ago	Full
Mid-Atlantic	Degraded	12	Today	Partial
Southeast Region	Operational	2	21 days ago	Full
Remote Staff	Operational	9	5 days ago	Full

Context Panel

Review DataBridge renewalContract expires in 23 days

Resolve CRM data driftQuality alert triggered this morning

Prepare board memoSummarize vendor and policy posture

Model backlog staffingMid-Atlantic support still degraded

Deep Dive with Q

The environment is stable overall, but the highest attention items are the DataBridge renewal, Mid-Atlantic degraded support coverage, and overdue policy reviews. Those are the clearest levers to reduce near-term risk.

Outputs

Infrastructure Inventory

Domain	Assets	Health	Capacity	Owner	Status
Productivity Stack	142 accounts	99.4%	78%	Workplace Admin	Healthy
CRM / Fundraising	5 core services	98.7%	72%	Business Systems	Healthy
Data Warehouse	11 pipelines	96.9%	83%	Data Team	Watch
Field Devices	86 laptops, 24 tablets	94.8%	89%	IT Ops	Refresh due

Data Governance Domains

Domain	Steward	Quality	Retention	Access Review
Donor Data	Revenue Operations	96%	7 years	Completed
Beneficiary Data	Programs PMO	92%	5 years	In Progress
People Data	People Ops	95%	Statutory	Completed
Finance Data	Controller	98%	7 years	Completed

Data Quality Score

Vendor and Partner Registry

Vendor	Service	Annual Cost	Renewal	Risk Rating	Status
Salesforce	CRM	$34K	Jun 2026	Low	Active
Microsoft	Productivity	$18K	Sep 2026	Low	Active
Tableau	Analytics	$12K	May 2026	Medium	Review
SecureVault	Backups	$9K	Apr 2026	Medium	Renewal Due
DataBridge Analytics	Warehouse Partner	$26K	Apr 2026	High	Critical

Risk and Compliance Register

Risk	Category	Owner	Control Strength	Status
Incomplete beneficiary data classification	Privacy	Data Governance	Medium	Mitigating
Vendor renewals without benchmark	Cost	Procurement	Medium	Mitigating
Field connectivity downtime	Infrastructure	IT Ops	Low	Open
Privileged access sprawl	Security	Security Lead	High	Contained

Control Posture

Scenario Modeling

If the DataBridge renewal slips by 30 days and Mid-Atlantic ticket volume rises another 20%, the composite tech risk score moves from 79 to 72.

Renewal Delay

30 days

Ticket Surge

20% increase

Access Review Gap

10 open roles

Scenario	Trigger	Operational Impact	Score Shift
Vendor Renewal Delay	DataBridge contract unsigned by Apr 15	Warehouse roadmap slows 4 weeks	-5
Access Review Gap	Privileged role review incomplete	Audit readiness drops to watch status	-3
Service Desk Surge	Backlog exceeds 25 tickets	SLA compliance falls below 90%	-4

Recommended Mitigations

Composite Risk Score

Scenario-adjusted technology health projection

Audit Log

Timestamp	Event	Actor	Domain	Status
Mar 24, 10:42	Data quality alert triggered	Q Monitoring	Data	Open
Mar 24, 09:15	VPN issue resolved	IT Ops	Infrastructure	Closed
Mar 23, 16:05	Privileged role removed	Security Lead	Identity	Completed
Mar 22, 11:30	Vendor review reminder sent	Procurement	Partners	Tracked

Compliance Calendar

Data retention policy review

Governance review with legal and data team

Overdue

Privileged access recertification

Quarterly security control checkpoint

Apr 02

Vendor benchmark package

Needed for DataBridge renewal committee

Apr 10

Annual DR tabletop

Security + infrastructure simulation exercise

Apr 18

Calendar Notes

Two items are now priority-one: the overdue retention review and the vendor benchmark package required before contract renewal approval.

Portfolio and Roadmap

Project	Type	Stage	Budget	Owner	Status
Unified Identity Refresh	Security	Implementation	$42K	Security Lead	On Track
Data Catalog Phase 2	Governance	Build	$28K	Data Manager	On Track
Field Connectivity Pilot	Infrastructure	Pilot	$15K	IT Ops	Pilot
Vendor Consolidation	Optimization	Discovery	$0	CTO	Review

Service Desk Queue

Ticket	Requester	Category	Priority	Age	Status
SD-2084 Laptop VPN issues	South Field Office	Access	High	5 hrs	Assigned
SD-2078 CRM report not loading	Fundraising	Application	High	9 hrs	In Progress
SD-2066 New starter setup	People Ops	Onboarding	Medium	1 day	Ready
SD-2059 Tableau refresh delay	Finance	Data	Medium	2 days	Investigating
SD-2053 Printer setup for event team	Communications	Device	Low	2 days	Queued

Tech Team Capacity

Team	Headcount	Primary Focus	Coverage	Status
Infrastructure	4	Network, devices, environments	Regional + HQ	Stable
Data	3	Warehouse, quality, stewardship	Cross-functional	Lean
Security	2	Identity, controls, audit support	Centralized	High load
Service Desk	5	Tickets, onboarding, support	All locations	Backlog

Skills and Coverage

Privileged admin coverage100%

Data steward assignments4 / 5

Field support depthPartial

Onboarding SLA96%

Spend Overview

Monthly budget$130K

Run-rate actual$118K

Savings in flight$9K

Grant-aligned spend28%

Run-Rate Outlook

Overall spend is below current run-rate plan, but service desk labor and analytics software remain the two categories most likely to drift above target next month.

Budget vs Actuals

Category	Budget	Actual	Variance	Status
Infrastructure	$46K	$43K	-$3K	On Plan
Data & Analytics	$22K	$24K	+$2K	Watch
Security	$18K	$17K	-$1K	On Plan
Service Desk	$14K	$16K	+$2K	Backlog spend

Optimization Opportunities

Opportunity	Area	Potential	Owner	Status
Consolidate analytics tooling	Data	$4.5K	Data Manager	Assessing
Retire unused productivity licenses	Infrastructure	$1.8K	Workplace Admin	Approved
Shift overflow triage to AI intake	Service Desk	$2.7K	Ops Analytics	Pilot

Recommended Next Actions

Grant-Aligned Spend

Funding Source	Eligible Tech Spend	Booked	Remaining	Notes
USAID Digital Access	$48K	$31K	$17K	Service desk modernization + laptops
Gates Data Capacity	$36K	$28K	$8K	Catalog and quality tooling
Board Innovation Pool	$12K	$5K	$7K	AI intake and reporting pilots

Policy Library and Review Calendar

Policy	Owner	Last Review	Next Review	Status
Acceptable Use Policy	Security	Jan 2025	Apr 2026	Due Soon
Data Retention Policy	Data Governance	Nov 2024	Overdue	Overdue
Incident Response Runbook	Security	Feb 2026	Aug 2026	Current
Access Review SOP	IT Ops	Mar 2026	Sep 2026	Current

Acknowledgments

Staff sign-off rate94%

Privileged user sign-off100%

Overdue acknowledgments6

Innovation and Roadmap

Initiative	Theme	Stage	Owner	Status
Field Connectivity Pilot	Infrastructure	Pilot	IT Ops	Pilot
Unified Identity Refresh	Security	Implementation	Security Lead	On Track
Data Catalog Phase 2	Governance	Build	Data Manager	On Track
AI Intake Triage	Service Desk	POC	Ops Analytics	Experiment

Architecture Decisions

Approved ADRs12

Pending design reviews3

Emerging tech scans5

POCs in flight3

Executive and Team Reports

Report	Audience	Frequency	Latest
Technology Monthly Health Pack	Executive Team	Monthly	Today
Data Governance Review	Compliance Council	Monthly	Mar 20
Service Desk SLA Report	Operations	Weekly	Mar 22
Department Performance Rollup	Leadership	Monthly	Mar 24

Q-Security Bridge

Control Area	Current State	Owner	Next Action	Status
Privileged Access	100% MFA, role cleanup in progress	Security Lead	Reduce admin roles by 20%	Contained
Endpoint Compliance	94% compliant	IT Ops	Close 6 outstanding devices	Mitigating
Audit Logging	Centralized for core systems	Platform Engineer	Extend to field device events	In Progress
Third-Party Risk	Vendor benchmark incomplete	Procurement	Finish renewal risk reviews	Watch

Security Notes

Privileged accounts reviewed100%

Open security exceptions4

Audit readinessHigh

Next bridge syncApr 2

Configuration

General Settings

Default environmentProduction

Data refresh cadenceEvery 15 minutes

Regional support modelHybrid central + field

Role	Scope	MFA	Review Cycle
CTO	All sections	Required	Quarterly
Security Lead	Risk, security bridge, audit	Required	Quarterly
Data Manager	Data governance, quality, sources	Required	Semi-annual